-  Merlion Vietnam Company is an online sales website, the products are listed for sale on the website and the products are distributed genuine from the factory, the official distributor.

- Quality and product specifications are guaranteed by the factory and distributor with the correct origin, sales invoice and product quality.

- Merlion Vietnam Company is not responsible for damaged product quality or manufacturing defects from the factory.

RETURN/EXCHANGE OF GOODS

1. Exchange term

- Working time from 9am to 5pm From Monday to Friday. (EXCEPT HOLIDAYS)

- Product processing exchange/return time within 2 working days.

- Time to send and return products: within 14 days of receiving the product.

2. Refund method

Return within 7 days after receiving the goods

3. Product exchange/return method:

After accepting the product exchange/return, Merlion Vietnam will receive the defective product back and transfer a new replacement product to the customer. Time to complete the exchange / return procedure is 14 working days.

4. The cost of the refund

Please pay the shipping cost of the exchange / return product to the delivery unit.

5. The following cases will not be exchanged/returned

- The product has lost its seal or the product stamp is torn, erased, patched and cannot be identified.

- The serial number or QR code on the product is crossed out, deleted, and cannot be identified.

- The product is affected by external forces such as falling to the ground, hitting with a hard object, causing the product to be deformed: dented, bent, warped, convex, scratched, scratched, broken, broken, cracked, chipped, broken.

- The product is penetrated by liquids such as water or chemicals, causing the product to be damp, moldy, etc.

- The product is placed near high temperature, causing the product to melt and deform.

6. Resolving complaints and disputes

- In case you have concerns about the service attitude as well as the improper way of working of the reception staff, please call the phone number to reflect 1900 2282, or send an email to support@merlion.com.vn

- Merlion Vietnam wishes to serve and support customers the best at all times, so please read the warranty terms carefully before deciding to buy the product.

Force majeure events such as natural disasters, traffic accidents, etc. Merlion Vietnam always supports and ensures your interests.